This was our second stay at the Royal Chulan. As last time, we spent a couple of day in Kl before leaving for a few days then coming back for a bit more than a week, and they were happy to keep a suitcase of the things we didn't need elsehwere. On asking for a non-smoking room we got upgraded. The rooms were good (the first with a balocny overlooking the pool) and large but the internet was dreadful after our return and their technical guy couldn't fix it. Also the sliding bathroom door banged and the door to the toilet (inside the bathroom) wouldn't quite shut but these were minor problems. Had noisy neighbours with children a couple of night but they quietened down before we got back from dinner so not a worry. The location is excellent for nearby facilities and although not ideal if you need to get around the city a lot as I did, and want to use the LRT rather than taxis, but if you can allow plenty of time it's ok. All the staff go out of their way to be helpful in true Malaysian fashion and there is excellent food (we only used the main restaurant). Overall a good experience and one I would recommend to others.
Restaurant Tip: Several restaurants in the hotel and plenty in the nearby Pavilion mall but take a taxi one night to Suzy's Corner for top quality steak and chips at a bargain price in a different atmosphere.
The Royale Chulan Hotel Kuala Lumpur